Privacy notice

AGMT Foods Private Limited values your privacy and is committed to safeguarding your personal information. This Privacy Notice explains the types of personal data we collect through our stores, premises, website (including sub-domains and microsites), mobile applications, and other platforms. It outlines the purposes for collecting your information, the parties with whom it may be shared, and the steps we take to protect it. Additionally, it provides details about your rights, choices regarding your personal data, and how you can contact us with any concerns about our privacy practices. 

Please read this Privacy Notice carefully before using or accessing any of our products or services. By doing so, you consent to the collection and processing of your personal data (including sensitive personal data) as described in this notice. 

Our products and services are primarily designed for users in India, and this Privacy Notice complies with Indian laws. If you are accessing our website or mobile application from outside India, you are responsible for ensuring compliance with local laws. If you disagree with any part of this Privacy Notice, please contact our Grievance Officer at the address provided below. 

1. DEFINITIONS

In this Privacy Notice, the following terms are defined as follows: 

Cookies 
A small file placed on your device by our website or mobile application when you visit or use certain features. Cookies allow the website to remember your actions or preferences over a period of time. 

Data 
Refers to personal information, including Sensitive Personal Data or Information (SPDI), that directly or indirectly identifies you when you visit our stores, website, or mobile application. 

Data Protection Laws 
Any applicable law in force that governs the processing of data, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, as amended or updated from time to time. 

Partners 
Selected third parties with whom we have agreements to offer products or services to you or other users. These third parties may receive your Data for specific purposes. 

Service Providers 
Entities to whom we disclose your Data under a written contract for the purpose of providing services. 

SPDI 
Sensitive Personal Data or Information as defined by Data Protection Laws, including details such as passwords, financial information (e.g., bank account details), health or medical records, sexual orientation, biometric information, or other sensitive personal data. 

AGMT 
AGMT Foods Private Limited, a company incorporated in India with its registered office located at [update with AGMT's registered address]. 

User or You 
The individual accessing our stores, website, or mobile application. 

2. WHAT DATA DO WE COLLECT ABOUT YOU

AGMT collects Data for purposes outlined in this Privacy Notice, including but not limited to: 

• Contact Information: First and last name, email, postal address, country, phone number, and employer details. 

• Financial Information: Payment methods, transaction history, preferences, and spending patterns. 

• Technical Information: Device usage, IP address, and data collected via cookies, pixels, or similar technologies. 

• Transaction Information: Details of transactions, such as date, amount, and preferences. 

• Product and Service Information: Account details, registration, payment information, and participation in marketing programs. 

• Personal Information: Age, gender, marital status, nationality, government ID details, occupation, religion, or survey responses. 

• Feedback: Reviews, opinions, and feedback on products or services. 

• Loyalty Program Data: Membership details, account profiles, and affiliated programs. 

• Payment Instrument Data: Information stored with third-party payment service providers when you choose to save your payment details. 

3. HOW WE COLLECT DATA

AGMT Foods PVT limited collects Data in the following ways: 

1. Information You Provide: Through interactions at our stores, website, mobile applications, or surveys. 

1. Automatic Information: Using cookies, pixels, and analytics tools to collect data such as browsing patterns and device information. 

1. Email Communications: Tracking email engagement (e.g., opens and clicks). 

1. From Third Parties: Data shared by websites or entities with which you have authorized interactions. 

4. DATA SHARED BY YOU

AGMT may collect Data through the following: 

• Registration for products or services. 

• Transactions at stores, on the website, or via the mobile application. 

• Surveys or promotional communications. 

• Visits to our stores, website, or mobile application. 

• Data correlation from authorized sources. 

5. DATA COLLECTED AUTOMATICALLY

When you interact with our website or mobile application, we automatically collect certain information to enhance your experience, including: 

• IP address, operating system, device details, and language settings collected via web servers and analytics tools. 

• Aggregated data on site usage (e.g., number of visits, time spent, and pages viewed) to improve content, safety, and navigation. 

• Cookies, pixels, and similar technologies to collect browsing data based on your browser settings. 

For more details on cookies, refer to the “Cookies” section below. 

6. OUR USE OF DATA

The Data collected by AGMT may be used for the following purposes: 

• Fulfillment of contractual obligations. 

• Providing, customizing, and improving products or services. 

• Payment processing and invoicing. 

• Generating insights to understand customer behavior and preferences. 

• Conducting marketing, loyalty, and promotional activities. 

• Improving website and application performance and security. 

• Preventing fraud and ensuring legal compliance. 

• Responding to user inquiries or disputes. 

• Any other purpose as authorized by applicable law or with user consent. 

7. MINORS

AGMT’s website and mobile application are not intended for use by individuals under the age of 18. Minors may use these platforms only with parental or guardian consent. If we discover that we have collected personal information from a minor without proper consent, we will delete it promptly. If you believe we may have such information, please contact our Grievance Officer. 

8. SHARING OF DATA

We may share your Data with or for the following purposes: 

Partners: We may provide you with services, products, or applications offered by our Partners for use on or through our website or mobile application. If you choose to access such services, customer information related to those transactions may be shared with the Partner. 

• These Partners are required to maintain the security of your Data and treat it in accordance with this Privacy Notice and applicable laws. 

Service Providers: We may share your Data with Service Providers. Examples of such services include: 

• Storing and analyzing Data. 

• Securing and protecting our systems. 

• Providing search results and links. 

• Delivering customer service, credit analysis, user profiling, and payment processing. 

These Service Providers are required to process Data only as per our instructions and solely to perform services mentioned in this Privacy Notice. They are also obligated to protect the confidentiality and security of the Data they process by employing appropriate technical and organizational safeguards. 

When AGMT Acts as a Service Provider: We may process and share your Data with Partners while functioning as their Service Provider. 

Protecting AGMT: We may disclose Data when necessary to: 

• Comply with applicable laws or legal processes. 

• Enforce the Terms of Use of our website or mobile application. 

• Safeguard AGMT against harm or financial loss. 

• Protect individuals' vital interests or investigate potential fraudulent or illegal activities. 
  This may involve exchanging information with other organizations for fraud prevention, risk management, and dispute resolution. We do not sell or share personally identifiable information for commercial purposes outside the terms of this Privacy Notice. 

Business Transfers: In the event of mergers, acquisitions, or business unit transfers, your Data (including information related to loyalty programs) may be shared as part of the transaction or related due diligence processes. The recipient of your Data will handle it as required under applicable law. 

Third Parties: Your Data may also be shared with third parties in the following scenarios: 

• At your request or with your consent. 

• To comply with applicable laws or legal processes. 

• To maintain the security of our website, mobile application, or systems. 

We contractually require these third parties to process Data only as per our instructions or in accordance with applicable law. They are also obligated to safeguard Data by implementing robust security and confidentiality measures. 

Please note that Partners may have their own privacy policies, which differ from those of AGMT. The use of your Data by these entities will be governed by their respective privacy policies when you interact with their platforms. 

9. KEEPING DATA SECURE

We employ technical and organizational measures to secure your Data, storing it on protected servers. These measures include safeguards to address potential data breaches. If you suspect any misuse, loss, or unauthorized access to your Data, please notify us immediately via email. 

10. RETENTION OF DATA

AGMT retains Data for as long as necessary to deliver our products and services, provide access to our website or mobile application, or comply with legal obligations. Retention periods may vary depending on the type and purpose of the Data. 

Even if your Data is deleted (including following your request per Clause 12), it may persist on backup systems for legal, audit, tax, or regulatory purposes, as permitted by applicable law. 

11. YOUR RIGHTS AND CHOICES

When processing your Data, we do so with your consent or as required to operate our business, fulfill legal obligations, and protect our systems. Your Data may be transferred to India, and though Indian laws may differ from those in your region, we will protect your information as described in this Privacy Notice. 

Depending on applicable Data Protection Laws, you may have the right to: 

• Opt-out of certain Data uses, such as marketing. 

• Access, correct, or request deletion or anonymization of your Data. 

• Transfer your Data to another provider. 

• Withdraw consent or lodge complaints with relevant authorities. 

To exercise your rights, email us at agmtfoods@gmail.com. 

12. WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on servers in India. However, subject to applicable law, Data (including SPDI) may be transferred to third parties outside India who ensure equivalent data protection measures. 

13. PROCESSING YOUR DATA

We ensure your Data is processed per this Privacy Notice and applicable laws. Written agreements with Partners, and Service Providers are in place to ensure compliance and adequate protection. 

14. SECURITY

AGMT implements standard measures to safeguard Data against unauthorized access or interception. However, no system is entirely secure. Users are responsible for maintaining the confidentiality of passwords and other access credentials. AGMT is not liable for Data loss caused by Force Majeure events such as natural disasters, cyberattacks, or other unforeseen circumstances. 

15. SEVERABILITY

If any part of this Privacy Notice is deemed invalid or unenforceable, the remaining provisions will remain in effect. 

16. CHANGES TO THIS PRIVACY NOTICE

AGMT may update this Privacy Notice periodically. By continuing to use our website, mobile application, or services, you agree to the updated terms. 

17. HOW TO CONTACT US

For Data-related queries, reach out to us at agmtfoods@gmail.com. 

18. GRIEVANCE REDRESSAL

For any grievances related to Data management, please contact us.